Terms and Conditions

By booking a lesson or course, you agree to these terms.

Booking and payment

  • All lessons must be booked via the book a lesson page and paid for in advance.

  • Private lessons must be paid in full no later than 48 hours before the lesson. Unpaid lessons may be released to other players.

  • Group courses must be paid in full at the time of booking. A place is only confirmed once payment has been received.

  • For lessons at Waterlow Park, the court fee is included in your payment. Once a time is agreed with the coach, a confirmation will be sent by email and/or text.

  • Block bookings (5 or 10 lessons) must be used within 12 weeks of purchase.

Rescheduling and cancellations

Private lessons

  • To reschedule or cancel, please tell the coach at least 24 hours before the lesson.

  • Lessons cancelled with less than 48 hours' notice, or missed without notice, are non-refundable.

  • For lessons at Waterlow Park, the court fee is non-refundable in all cases, in line with Camden Council's terms and conditions. You can read these at Camden Active – Waterlow Park.

Group lessons

  • Group lessons are non-refundable once purchased.

  • Missed group sessions cannot be made up or refunded.

If the coach cancels

If the coach is unable to deliver a lesson, you will be offered a rescheduled lesson or a credit at the value of the lesson, to be used towards group or private coaching.

Late arrivals

Lessons start and finish at the scheduled time. If you arrive late, the lesson cannot be extended.

Wet weather and unplayable courts

  • Lessons will go ahead in light rain wherever it is safe to play.

  • The decision to cancel a lesson due to weather rests solely with the coach. A lesson will only be cancelled if the court is deemed unplayable or unsafe.

  • If a lesson is cancelled, players will be informed at least 30 minutes before the start time.

  • Players will be offered a rescheduled lesson or a credit at the value of the lesson, including any court fee, to be used towards group or private coaching.

  • Players who choose not to attend a lesson that the coach has confirmed will go ahead are subject to the cancellation terms above.

Code of conduct

Players and parents are expected to behave in a respectful and sportsmanlike manner during coaching sessions. If a player's behaviour is deemed disrespectful, disruptive or unsafe, the coach has the right to end the lesson early without a refund.

Health and safety

  • In accordance with LTA guidelines, all coaches hold Accreditation or Accreditation+, which requires a valid First Aid certificate no more than 3 years old.

  • Players or parents must tell the coach before the lesson about any medical conditions, injuries or physical limitations that may affect participation.

  • Coaches may refuse participation if they believe it poses a risk to the player's health or safety.

  • Players must wear appropriate tennis clothing, including trainers and sportswear.

  • Players take part at their own risk. To the extent permitted by law, North London Tennis Coaching is not liable for injury, loss or damage to personal property during sessions.

Junior players: drop-off and collection

  • Parents or guardians must hand their child over to the coach at the start of the session and collect them promptly at the end.

  • Children are only the coach's responsibility during the scheduled session time.

  • If you are running late for collection, please contact the coach as soon as possible.

Photography and video

Coaches may film players during lessons for coaching feedback. Photos or videos will only be used on our website or social media with the player's consent, or a parent or guardian's consent for players under 18.

Your personal data

We only collect the personal details needed to run your lessons, such as contact details and relevant medical information. These are stored securely, used only for coaching and booking purposes, and never shared with third parties without your consent. You can ask us to see or delete your data at any time.

Safeguarding

For your own personal safety, if at any time you feel uncomfortable or unhappy, trust your instincts and share your concerns. North London Tennis Coaching operates according to the Safeguarding, Diversity and Inclusion policies set out by the LTA.

If you have any concerns, please contact Calum McManus (Founder/Lead Coach) at hello@calumtennis.net.

Anyone who does not feel comfortable raising a concern with Calum should contact the LTA Safeguarding Team on 020 8487 7000, the Local Authority Designated Officer (LADO), or the NSPCC on 0808 800 5000.

Equality, diversity and inclusion

At North London Tennis Coaching we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected and empowered, regardless of background, identity or ability.

  • Respect and equality: we treat all players, employees and partners with dignity and respect.

  • Accessibility: we strive to make our coaching programmes accessible to people of all abilities.

  • Inclusivity: we welcome people from all backgrounds, including but not limited to race, ethnicity, gender, sexual orientation, age, religion and socio-economic status.

  • Training and development: our coaches receive ongoing training on diversity, equity and inclusion.

  • Zero tolerance for discrimination: we do not tolerate discrimination, harassment or unfair treatment based on any protected characteristic. Any instance will be promptly investigated and addressed.

Complaints and feedback

If you are unhappy with any part of our service, please email hello@calumtennis.net. We aim to respond within 5 working days.

Changes to these terms

We may update these terms from time to time. The latest version will always be on our website.